Melannee Garrison

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My Resume

Project Management – Administration – Customer Service – Technical Support

QUALIFICATIONS

  • Account Management, Project Management, Technical Support, Customer Service.
  • Document Writing, Editing and Administration.
  • Date Entry and SQL Data Base Management.
  • Executive Administration, Travel, Calendar and Scheduling Management.
  • Ability to manage multiple tasks in a pressured environment.
  • Technical Documentation Administration using Zendesk, Word, Power Point and Adobe Live Cycle Design Dynamic XML  Forms.
  • Web Design with HTML code, WordPress, FrontPage, Expression Web & Web Page Maker.
  • Knowledge of animation with Macromedia & Dreamweaver.
  • Layout and design for magazines and brochures.
  • 25 years as wait person in food service & hospitality.

EDUCATION

  • Oregon Polytechnical Institute, Portland, OR — 1987, AAS Degree in Electronic Engineering Technology
  • Portland Community College, Portland, OR — 1997
  • General Studies, Software Applications, Computer Programs and Writing, HTML.
  • PSI Seminars: Strategies for Life Success, Las Vegas, NV – 2003.
    PSI Basic, Education for Life — PSI 7, The Life Success Course – WLS, The Women’s Leadership Seminar.
  • America Fitness and Professionals, Certified Health and Wellness Coach, 2020.

PROFESSIONAL SKILLS

  • Project Management
  • Documentation Administration
  • Graphic, Web & Print Design
  • Designed logo’s and multimedia advertisements for client web sites.
  • Small business services utilizing design and desktop publishing of business cards, fliers, brochures, business forms, newspaper and multimedia advertisements.
  • Developed promotional tools for marketing and trade show distribution.
  • Extensive knowledge of font types for print advertising.

INTERPERSONAL AND TEAMWORK SKILLS

  • Trained new and existing customers in the operation of internet-based maintenance programs and various software programs and applications.
  • Worked directly with web site design engineers to test and troubleshoot updates of web-based maintenance program software and resolve customer issues and complaints.
  • Self-managed technical team member involved in implementing and testing computer systems software and hardware in a manufacturing environment.
  • Interacted with a wide variety of personalities while scheduling meetings/appointments and coordinate travel arrangements.
  • CUSTOMER SERVICE AND SALES
  • Telephone technical support and troubleshooting of client software, hardware, service-related issues and account billing.
  • Registration of hotel guests, verify reservations, supervise front desk clerks, process credit card information, cleaning & laundry services.
  • Medical Billing & Patient Services Representative for Durable Medical Equipment Company

MANAGERIAL AND SUPERVISORY SKILLS

  • Managed a large client customer base of Video Store Internet sites in the United States and Canada.
  • Managed daily operations and sales for the nation’s largest women’s fitness franchise.
  • Oversaw all daily operations and sales for individual video store web sites and POS software programs.
  • Responsible for scheduling weekend rotation and training of Patient Services
  • Representatives for a durable medical equipment company.
  • Project Management for VP of Customer Service.

COMPUTER SKILLS

  • Proficient on all Windows & Mac Operating Systems.  Knowledge of Unix, Basic, Pascal, “C”, Machine Code Language and others.  Web Design with HTML, FrontPage, Expression Web, and Web Page Maker.
  • Graphic Design utilizing Corel Draw, Adobe Photo Shop and Quark.
  • Knowledge of animation programs such as Macromedia Flash and Dreamweaver.
  • CompuMaster and community college training in such programs as Microsoft Windows, Microsoft Word, Excel, Access, and PowerPoint.  Additionally, use Microsoft Publisher fir internal/external correspondence, reports, procedure manuals, and presentations.
  • Create and distribute a variety of reports and forms using Access and Excel.

EMPLOYMENT HISTORY

  • Customer Service Administrator, Shift4 Corporation, Las Vegas, NV; 11/15 to Present.
  • Project Management Assistant, Southwest Surveillance Systems; Las Vegas, NV, 8/06 to 7/15
  • Patient Services Rep. Manager, Brace Yourself, Las Vegas, NV; 9/03 – 7/06
  • Website Services Account Executive, Rentrak / Formovies.com, Portland, OR; 8/99 – 11/01
  • Assistant Manager, Best Western Hotel, Monticello Indiana, 6/02 – 01/03
  • Manager, Curves, Monticello Indiana, 1/03 – 10/03
  • Graphic Media Professional, Rainbow Design Service, Las Vegas, NV; 2/97 – Present.
  • Supplemental employment information sheet available if requested.

Melannee Garrison       702.917.0522       [email protected]